Frequently Asked Questions Healy HardwareWhy does my Healy need to have GPS/location sharing turned on for Bluetooth connection when other devices do not?Operating time of HealyHow to connect the bracelet electrodes to Healy and how to place them on your wristBluetooth and connection problemsGeneral troubleshooting solutionsWhere is the Healy device produced/manufactured?How to turn on Healy?Green light is not constantly blinkingHow to reset Healy (hardware reset)?Can't find my Healy device in the smartphone Bluetooth settingsWhy doesn’t the Bluetooth light blink permanently?Ambient temperature range when operating HealyHealy battery is not fully chargedWhich charger can be used for Healy?Can I connect the Healy device to both Healy App and HealAdvisor Analyse App at the same time?I do not feel anything with the bracelets or adhesive electrodes even at 100% intensityI have experienced skin irritations after applying microcurrents through electrodesHealy LED functions and reactionsHow can I clear the Bluetooth Cache on my phone?My Healy is not connecting to the Healy AppHow can I clear the App Cache on my phone?The Healy app displayed an incorrect serial number after scanning.The lead part of the cable broke off and is stuck within the internal body of the Healy.Can I use adhesive electrodes and wristbands that I purchased from a different company with Healy?The plastic clip on my Healy is brokenHealy gets warm during useI have to manually hold the charging cord on to Healy in order for it to chargeThe lead socket of my cable broke offWhat is the minimum operating system requirement for Apple and Android devices?The battery of my Healy dies before reaching 0%. What can I do?Healy WatchHow do I register in the Healy Watch App?There is no data displayed in my Healy Watch AppMy Healy Watch is not connecting to the Healy Watch AppCan I connect another Healy Watch to my account?Can I log in the Healy Watch App with another account ?What does the Sleep Ratio represent?There are no programs shown under Healy ConnectWhy are the same programs always shown to me after BRA measurement?What are the program recommendations based on?My BRA measurement did not show all resultsI can't run some workout typesI have no profile photo in the Healy Watch AppHow to turn the Healy Watch off or on?How do I receive phone notifications on Healy Watch?Is the Healy Watch waterproof?Why is my BRA graph upside down?What is the Bluetooth range of the Healy Watch?What does the Sleep Mode do?What is the Music option and how does it work?How to see the current Weather information on my Healy Watch device?How do I get the SOS feature to work?How does the “Find Phone” feature work?How does the “Take Photo” feature work?The Healy Watch App can't find my Healy WatchThe Healy Watch device shows wrong date and/or timeSleep Data is InaccurateHow can I clear the Bluetooth Cache on my phone?How can I clear the App Cache on my phone?How do I manually update the Healy Watch App?HealAdvisor AppDo I have to purchase Healy before I can use the HealAdvisor App?How do I register? (Apps)What subscriptions are there in the HealAdvisor App?How is the database of the HealAdvisor App updated?Do I need to update my Healy to V.226 if I want to use the HealAdvisor App?I can’t login into my accountForgotten passwordLogin button is greyed outLogin button does not respondCloud data is not synced, „Cloud Sync Error “The HealAdvisor App subscriptions have a greyed out button and cannot be startedI can’t find the term that I am looking forIn what cases can I lose my data?I have lost My Programs listWhen I press on „Start Program“, it tells me to install the Healy App, which I already haveHow do I change my Healy Edition?How can I review the terms of use, privacy statement and declaration of consent which I am agreeing to at the login screen?Nothing appears in my Shopping listWhere can I learn more about the programs?How do I turn on/off push notifications?Do I need a constant connection to the Internet?Translation is missing for some textWhat is the minimum operating system requirement for Apple and Android devices?How do I manually update the HealAdvisor App?HealAdvisor Analyse AppHealAdvisor Analyse app does not work on another smartphoneSome or all of my clients disappeared after reinstalling the HealAdvisor Analyse appIt is not possible to create clientsMaster Key not available / lostError: Can't connect to the login server: undefinedAuthorization failure upon loginI immediately get to the login screen even though I never registered a Cloud accountDoes the HealAdvisor Analyse App record my fingerprint?Do I have to use the electrodes with the HealAdvisor Analyse App?HealAdvisor Analyse App crashes/freezes when pressing on ListsCan I rename the master key or change its content?Can I minimize the HealAdvisor Analyse App when running an analysis?Spinning wheel/Loading on Disclaimer screenLogin button is grey in the HealAdvisor Analyse AppWhat is Demo mode?Will the data that I have stored in Demo mode be visible on another smartphone device?Why am I still able to perfom a Cloud synchronization in Demo mode?What is the minimum operating system requirement for Apple and Android devices?How do I manually update the HealAdvisor Analyse App?I ordered the Bioenergetic Revitalization subscription and cannot get it to load. The buttons are greyed outIn the HealAdvisor Analyse App, my “Master Key” will no longer sync. It just keeps saying “Encryption in progress”, but never finishes.The synchronization of the HealAdvisor Analyse App is stuck at 10%Where should I save my “Master Key”?Healy AppHealy programs are missing after installationHow can you recognize that the "real time" program logic is used in a program?How can you tell that "Resonance" is in use in the frequency program?How can one recognize that "Indication" is used in the frequency program?Problems with the contact indicator (black circle, white, grey)App frequently loses connection to HealyPrograms are not opened from Healy Watch or HealAdvisor App "Unbekanntes Program"Why do some Healy app programs transmit/load very quickly?Can I stop a program before it is finished?How far away can you move from the phone when running a program without being disconnected?How many programs can I run during one day?Can we turn off our smartphone once we have started a Healy program?Can I answer a call on my smartphone if the program is running or will this interrupt the program?What do the Hz numbers mean and why are they always changing?Why do I not feel anything? Why can I feel some frequencies and some others not?What is the therapist TAN link?Do I have to use electrodes to apply a Healy frequency program?What does the OK or NOK notification text mean when the Healy App is minimized?I see 0 Hz when using a particular Healy programI can't feel anything when I am using the braceletsI have experienced skin irritations after applying microcurrents through electrodesHow can I clear the Bluetooth Cache on my phone?My Healy is not connecting to the Healy AppHow can I clear the App Cache on my phone?The Healy App crashes/immediately closes when connecting to the Healy and my iPhone.The Healy app displayed an incorrect serial number after scanning.When you try to connect Healy for the first time, you see (in red): “Anderes” device.What is the minimum operating system requirement for Apple and Android devices?How do I manually update the Healy App?What does the progress percentage underneath the progress circle actually mean?Is there a limit to the number of programs we can run in the course of one day?Constant reconnection when you move the Healy app to the background and then bring it back to the foreground
