Healy battery is not fully charged
Usually the Healy should be fully charged after 4 hours of charging, but if you have just purchased a Healy, it might be that the Healy is deeply
uncharged, meaning that it should be charged for 12 hours. It is also helpful to repeat the charging cycles with a new Healy.
Another thing to look out for is to notice if the green light on the Healy is very subtly flickering during the charging. If it is, it means that it is charging properly, if it is not, reset the charging process, connect to another charger with more power, or try another power outlet/socket.
If issue persists, reach out to support.