The HealAdvisor App subscriptions have a greyed out button and cannot be started
This is because either you don’t have access to the subscriptions (because you did not purchase them) or they are not yet enabled for you (not yet activated). Restart the App and check if your internet connection is good. You can also logout of your HealAdvisor account by going to Settings - Logout and then log back in, which should immediately start the cloud sync process again. If that does not help, you can try again a little later or contact support.