Frequently Asked Questions

No or only some databases are displayed to me

If your databases are missing, please connect to your Healy device and afterwards perform a full synchronization manually. You can find the option in "Settings --> Cloud Setting" at the very bottom.
The automatic synchronization and the synchronization of changes are NOT sufficient. If the issue still persists after the manual full synchronization, restart the App and check again.

If you are still missing your databases, please reach out to our Support.

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