Frequently Asked Questions

Healy Watch Firmware update interrupted

In case the Watch gets interrupted in the firmware update process and can not proceed up to 100%, a possible solution could be to reconnect the Healy Watch from the APP through Bluetooth. Rather than the original Watch ID, it is to select a device so-called 'Dfu1929', which relates to the interrupted firmware status (see the operation demo in the attached video). Then the update shall continue. 


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