General troubleshooting solutions
Some general troubleshooting that might help you with your issues:
1) Restart the Healy App.
2) Check if the location sharing is activated (must be activated with most phones, Android 6.0 or above).
3) Turn off Bluetooth on your smartphone and then turn it on again.
4) Press and hold the On/Off switch on the Healy device for at least 15 seconds until the green LED is permanently lit.
5) Check if Healy battery is charged or not.
6) Restart your phone and try 1-5 again