Frequently Asked Questions

My Healy is not connecting to the Healy App

For the connection to be possible, you first need to make sure:

1.    Healy is full charged
2.    Healy is ready for operation
3.    Healy is located near the smartphone (<10m)
4.    Healy is not connected to another smartphone

If the issue is not solved, please also try the following articles

- How can I clear the Bluetooth Cache on my phone?
- How can I clear the App Cache on my phone?

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