Frequently Asked Questions

The Healy Watch App can't find my Healy Watch

In the case where your Healy Watch App can't find your Healy Watch device under "Device Management", make sure that:
1) The Healy Watch device is fully charged,
2) The Healy Watch device is not connected to another smartphone (white line on top left corner of the Healy Watch device interface indicates that it is not connected, green line indicates that it is connected).
3) The Healy Watch App is not already connected to a different Healy Watch device.
4) The Sleep Mode should be turned "OFF" on your Healy Watch device (Functions - Sleep Mode).
5) The Healy Watch device is close to your smartphone.

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