Frequently Asked Questions

I immediately get to the login screen even though I never registered a Cloud account

There is no registration process for the HealAdvisor Analyse App, as we are using the SSO functionality (Single Sign-On), allowing you to sign into all our apps and digital platforms with just your Healy World login data. After you connect to your Healy that has the Healy Resonance edition installed, it will lead you to the login screen where you can login with your Healy World e-mail address and password, even if you have never used the HealAdvisor Analyse App before. It is not possible to login with your Healy World Username, you can only use the Healy World e-mail address.

After logging in successfully for the first time, please make sure to create a backup of the Master Key.

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