Frequently Asked Questions

Error: Can't connect to the login server: undefined

If you receive this error message, it is because you might have lost your connection to the login server, even though you are already logged into the HealAdvisor Analyse App. To quickly fix this, logout of your HealAdvisor Analyse App by going to Cloud settings - Logout. After doing so, log in back to your account. Before doing this, make sure that you know your e-mail address and password, also make sure that you have a backup of your Master Key (in case it asks you to import it once you login again).


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