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COVID-19 Alert to all Healy Members: Currently there are no approved therapies to treat or prevent COVID-19 (Coronavirus). Neither is the Healy intended to diagnose or treat COVID-19. Healy is designed to harmonize your bioenergetic field and enhance recovery, vitality and wellbeing, not to cure, treat, mitigate, diagnose or prevent disease. You should always seek such advice from a qualified medical professional. Healy World supports and encourages the practice of COVID-19 preventive measures published by the World Health Organization (WHO). If you, your family, or customers experience any of the COVID-19 symptoms as described by WHO, we urge you to seek medical diagnosis and treatment.
General troubleshooting solutions
Some general troubleshooting that might help you with your issues:
1) Restart the Healy App.
2) Check if the
location sharing is activated (must be activated with most phones, Android 6.0 or above).
3) Turn off
Bluetooth on your smartphone and then turn it on again.
4) Press and hold the On/Off switch on the Healy device for at least 15 seconds until the green LED is permanently lit.
5) Check if Healy battery is charged or not.
6) Restart your phone and try 1-5 again